Company Sitel India
Eligibility B Tech/BE/MCA
Job Role Voice Process Associate
* Candidate should be BE/B Tech/MCA/M Sc from a recognised university.
* Candidate should have an aggregate of 60% through out academics.
* Must be willing to work in us shifts
* Should have idea on domestic voice process.
* Must have excellent communication in English and Hindi.
* Should have knowledge of any regional language will be additional.
* Must have excellent selling and negotiating skills.
* Should be ready to work under pressure.
* Should be ready to work on targets.
* Must have good negotiation skills and convincing skills.
* Must have basic knowledge of computer.
* Must be handling inbound calls from US and resolving customer grievances related to technical issues.
* Should be providing Customer support to UK Customers.
Sitel establishment in 2000, Sitel India has been offering best-in-class quality service for the North America, United Kingdom, Australia, New Zealand markets. Our clients highly acclaim Sitel’s expertise to provide multi-channel customer contact interactions across all stages of the customer relationship life cycle.
Great customer experience starts with great people that are well trained and equipped to address the needs and add value to your customers.
Keeping the promise of better experiences is how Sitel is helping the largest brands in the world retain and grow their customer base. As a leading global outsourcing service provider of customer experience management across multiple verticals, Sitel combines knowledge sharing, a ‘people first’ culture and unparalleled excellence at both the global and local level. Whether you partner with us as a client or associate, you will discover what it takes to deliver outstanding customer experiences.
1. Aptitude Test
2. Technical and HR Interview
Document Required (Original and Photocopies):
1. SSC Marksheet
2. HSC/Diploma Marksheet
3. Graduation & Post Graduation all yearsí mark sheets
4. Photo ID proof (Pan Card/ Passport / Driving License / College ID)
5. 2 photographs
For getting online training Online Training